Privacy Policy
This Privacy Policy explains how we collect, use and protect the information you give us when you create an account, play or use our services. We are committed to respecting your privacy and describe below what data we hold, why we process it and how you can exercise your privacy rights. This page applies to visitors and account holders who access our services from the United Kingdom.
Types of data we collect
Personal data
We collect personal information you provide when registering and using your account. This typically includes name, date of birth, contact details, address and identity documents where verification is required. We also hold account credentials and communication records you send to our support team.
Technical data
Technical data is collected automatically when you use our site or apps. This covers IP address, device identifiers, browser type, operating system, pages visited, session times and other diagnostic data that helps us run and secure the service.
Transactional data
We record transactional and payment information needed to operate accounts and process deposits and withdrawals. This includes payment method details, transaction amounts, currency, timestamps and basic betting or gaming activity needed for account management and compliance checks.
Use of information
We use your information to provide and improve our services, process payments, complete identity checks and prevent fraud. Data is used to manage your account, respond to enquiries, monitor play patterns for safety and comply with legal obligations. With your consent we may send service messages and promotional offers, which you can opt out of at any time.
Data protection practices
We protect personal data with technical and organisational measures such as access controls, encryption of sensitive information, secure backups and staff training on data handling. Access to personal data is limited to authorised personnel and approved third-party providers who process data on our behalf.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and optional preferences. Third-party providers may place cookies for analytics and advertising. You can manage cookie settings in your browser or via the cookie control tool on our site. Disabling some cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to access, correct or erase data, object to certain processing, request portability and withdraw consent where processing is based on consent. To exercise these rights please contact our data team.
Access, correction and deletion of data
To request access, correction or deletion we will ask you to verify your identity before taking action. Account closure or deletion may affect your ability to recover account history or complete outstanding transactions. We will explain any practical consequences before we proceed.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention providers and other suppliers that support our operations. We may also disclose information where required by law or to protect our legal rights. Aggregated or anonymised data may be used for reporting and product development.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. We will publish any revised version on the site and encourage you to review it regularly. For privacy enquiries or to make a request, contact [email protected].