Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and safe for everyone. We aim to give clear tools and practical guidance so players can set limits that suit them, spot early signs of problematic behaviour, and seek help if needed. Our approach balances player autonomy with proactive protection measures.

Player protection principles

We prioritise player safety, transparency and fair treatment. We use clear account controls, plain explanations of options, and trained support staff to respond to concerns. We will act where behaviour suggests risk, and we expect players to use the available tools to manage their activity.

Activity-control tools

Players can manage their account directly using our self-service controls. These include deposit limits, loss limits, session reminders and voluntary time-outs. Controls are available from the account settings and take effect immediately or from the next gaming session, depending on the chosen option.

Deposit limits

Set daily, weekly and monthly deposit limits in GBP to keep spending within comfortable levels. Limits can be adjusted downwards instantly. Requests to increase limits may be subject to a cooling-off period to give players time to reconsider.

Loss limits

Loss limits let you cap net losses over a selected period. They are designed to reduce the financial impact of play. We recommend combining loss limits with deposit limits for stronger protection.

Time limits and session controls

Use session time reminders to receive alerts after a set playing duration. You can also set automatic session logouts, short cool-offs from 24 hours to 30 days, or longer breaks if you prefer. These options help prevent extended or impulsive sessions.

Self-exclusion

If you need a longer break, self-exclusion options are available from 6 months up to permanent closure. Self-exclusion blocks account access, marketing messages and new deposits. We respect and enforce self-exclusion requests and will guide you through the process.

Signs of problematic behaviour

Warning signs include increasing deposits, chasing losses, borrowing to play, neglecting daily responsibilities, and hiding play from others. If you recognise these patterns in your behaviour or someone else’s, consider using limits or contacting support for advice.

Practical tips for staying in control

Set realistic deposit and loss limits, use session reminders, never gamble with essential money, take regular breaks and avoid gambling when stressed or upset. Review your activity history regularly and adjust controls if play starts to feel less enjoyable.

Professional help and support organisations

If you need external support, contact recognised UK resources such as GamCare, Gambling Therapy or the national self-exclusion scheme GamSTOP. These organisations offer confidential advice, helplines and counselling. If you prefer, reach out to our support team and we will provide information and signposting without judgement.